Terms and Conditions

中文版服務約定條款在下方

UPDATES FOR COVID PANDEMIC (DATED SEPTEMBER 20th):
Parkbus Taiwan will be adhering to both local and central government Level 2 Covid-19 protocols for transportation companies. As such, we’ve had to tweak some of the booking processes. If you have an questions, please contact us at parkbus.taiwan@gmail.com. We will:

  • Enforce a strict mask-wearing policy while on the bus, however when you get to the destination, you are responsible for your own safety and behavior. We urge all passengers to follow the rules of the country when it comes to Covid protocols and the rule of law.

IMPORTANT
***Parkbus Taiwan has the right to cancel the trip if the number of passengers doesn’t enough. If trip is cancelled, passengers will get full refund and will get full refund or can transfer payment to a future trip. Guests will be required to pay the difference if pricing of alternate trip is more expense. If the alternate trip is less expensive, Parkbus Taiwan will transfer the difference back to the passengers account.**

You alone are responsible for your safety and behavior in the parks and forest recreation areas we visit. Many dangers exist, natural and man-made.

You alone are responsible for being at pickup/drop-off areas on time. If you miss the return bus, you may become stranded in an area with no cellphone reception and will be responsible for arranging alternative transportation.

PAYMENT
Please refer New Online Booking & Payment – FAQ

INCLUDED
• Reservable ticket
• Return bus service between Taipei and our selected destination
• A community of like-minded people
• Passenger insurance on bus
• Travel Insurance

NOT INCLUDED
• Admission into our selected destination (if applicable)
• Guiding services
• Food or drinks
• Additional stops at stores, attractions, etc

WHAT TO BRING
• Water, lunch, snacks, personal items (e.g. bug repellant, camera, money, etc). Come prepared with everything you’ll need for the day
• Comfortable walking shoes or hiking boots
• Weather-appropriate clothing. Check forecast closer to trip date

CORONAVIRUS / COVID-19 UPDATE
At this time, based on the information provided by the authorities we are continuing to run our service and scheduled trips. We feel that now more than ever, it is important to get out into nature, grab life by the handlebars and enjoy the fresh air and adventure that these natural areas provide. We are, however, taking the situation seriously and we ask our community to:

• Conduct a temperature check with infrared forehead thermometer for all guests as they board the bus. Those with temperatures over 38 degrees will not be allow to board.
• Sanitize hands using the provided 75% alcohol hand sanitizer spray.
• Wear face masks on the bus at all times
• Refrain from joining this trip if you are feeling sick or have been traveling overseas within the past 14 days.

CANCELLATION POLICY
• Notify 14 days or more in advance of travel date to receive full refund
• Notify 13 days and up to 2 days before departure to receive 50% refund
• Tickets cancelled within 48 hours of departure are non-refundable
• Name changes are free of charge, but requests must be received 48 hours before travel date.


COVID-19特別注意事項
根據疾管局提供的相關數據以及旅遊警示限制,目前維持在二級警戒,我們也了解到現在比以前更需要到戶外享受大自然並呼吸新鮮的空氣,因此我們目前仍然會進行旅程直到政府有更進一步的消息。然而請參與的乘客必須注意以下特別事項:
1)出發前我們會使用紅外線額溫槍進行體溫檢查並使用75%酒精洗手液噴霧進行消毒
2)在車上也請全程配戴口罩
3)凡額溫超過攝氏38度(含),除經醫師確認非感染COVID-19,將婉拒參與;或有疑似感染COVID-19症狀或近二週內曾赴其他國家者,請儘速就醫或進行自主管理,切勿參加此次活動

注意事項
***若報名人數太少,Parkbus Taiwan保有取消行程之權力,因人數太少而取消行程,已付款之遊客則將會獲得全額退款或可以將款項保留至未來的旅程並多退少補***

1)參觀的園區途中,安全請自行負責,在園區中可能存在許多自然和人為的危險
2)請務必按時到達接送區,如果您錯過了回程巴士,請自行負責安排其他交通工具

付款方式
請參考新線上訂購及付款流程

行程包含
1)可預訂並保留的座位
2)當日往返台北車站與東眼山國家森林遊樂區的巴士服務
3)交通乘客保險
4)一群也想要親近大自然的朋友們
5)旅遊平安險

行程不包含
1)導覽服務及入園費
2)食物及飲料
3)其他旅遊停靠點

請自行攜帶
1)水、午餐、零食、個人物品(例如防蟲噴霧、照相機、錢等)
2)舒適的步行鞋或登山鞋
3)適合當日氣溫的衣著,請務必前一天確認天氣預報

取消、退款辦法
1)提前14天或以上取消預訂將獲得全額退款
2)出發前13天至出發前2天之內的所有取消將獲得50%的退款
3)在出發48小時內取消將不予退還
4)名稱更改是免費的,但必須在出發日期前48小時提出


Got a question? Don’t hesitate to reach out with the contact information below, or send a message.

如果您有任何疑問可點擊下方連結找到我們,我們會盡快回覆您的問題!


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